When installing a service pack for Windows 7, or Windows Server 2008 R2, you might get an "Installation was not successful" error message. The most common causes of this problem are:
- An inconsistency in the Windows Servicing Store. The Windows Servicing Store is a feature that is required to successfully install the service packs.
- A program on your computer, such as an antivirus or antispyware program, is interfering with the installation of the service pack.
What is the System Update Readiness Tool?
The System Update Readiness Tool can help fix problems that might prevent Windows updates and service packs from installing. For example, an update might not install if a damaged system file prevents the update from recognizing the version of Windows that's running on your computer.
If your computer is having problems installing an update or a service pack, download and install the tool, which runs automatically. Then, try installing the update or service pack again.
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